Shipping + Handling

For all items marked "Made to Order", please allow 3-4 weeks before shipping. Due to the handmade nature of each piece, sizes / colors will have slight variation.


Tactile Matter ships UPS ground within the United States.  After customer recieves shipping confirmation, orders may take up to 1 week for delivery depending on your location. Please contact your local carrier to resolve any lost, stolen or mis-handled packages once an order has been shipped. If you've received an item damaged in transit, please contact us directly at


Orders are processed Monday-Friday 9am- 5pm PST